Shipping policy
# Shipping Policy
**Last Updated:** June 2026
At **Bio Lega**, we are committed to delivering your orders safely and efficiently across Pakistan. Please read our shipping policy carefully before placing an order.
## 1. Delivery Areas
Bio Lega delivers products nationwide across Pakistan through trusted courier partners.
Delivery services may not be available in certain remote areas. In such cases, our customer support team will contact you regarding alternative arrangements.
## 2. Order Processing Time
* Orders are typically processed within **1–2 business days**.
* Orders placed on Sundays or public holidays will be processed on the next working day.
* During promotions, sales events, or high-demand periods, processing times may be slightly extended.
## 3. Delivery Time
Estimated delivery times:
* Major Cities: **2–4 business days**
* Other Cities and Towns: **3–7 business days**
* Remote Areas: **5–10 business days**
Actual delivery times may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.
## 4. Shipping Charges
* Shipping charges are calculated at checkout.
* Free shipping promotions may be offered on selected products or minimum order values.
* Any applicable shipping charges will be clearly displayed before order confirmation.
## 5. Cash on Delivery (COD)
Bio Lega offers **Cash on Delivery (COD)** services in most areas of Pakistan.
Customers are requested to ensure someone is available to receive the parcel and make payment at the time of delivery.
## 6. Order Tracking
Once your order has been dispatched, you may receive tracking information via SMS, WhatsApp, email, or through our website’s order tracking page.
Customers can also contact our support team for order status updates.
## 7. Failed Delivery Attempts
If the courier is unable to deliver your order after multiple attempts due to:
* Incorrect address
* Unavailable recipient
* Incorrect contact information
The shipment may be returned to our warehouse. Additional shipping charges may apply for re-dispatch.
## 8. Damaged Shipments
If your package arrives damaged, please:
* Do not use the product.
* Take clear photographs of the package and product.
* Contact our customer support team within 48 hours of receiving the order.
We will review the issue and provide an appropriate solution.
## 9. Order Changes and Cancellation
Customers may request order modifications or cancellations before dispatch.
Once the order has been shipped, changes or cancellations may not be possible.
## 10. Contact Information
For shipping-related inquiries, please contact:
**Bio Lega Customer Support**
Email: [support@biolega.pk](mailto:support@biolega.pk)
Phone/WhatsApp: +92 XXX XXXXXXX
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM
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Bio Lega reserves the right to update or modify this Shipping Policy at any time without prior notice.