Return, Refund & Exchange Policy

Last Updated: June 2026

At Bio Lega, customer satisfaction is our priority. We strive to provide high-quality herbal and wellness products. Please read our policy carefully before making a purchase.

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1. Return Policy

Due to the nature of herbal, health, and consumable products, opened or used products cannot be returned for hygiene and safety reasons.

Returns are accepted only if:

• You received the wrong product.
• The product arrived damaged.
• The package was damaged during delivery.
• The product is defective or expired.

Please contact us within 48 hours of receiving your order.

2. Exchange Policy

Products may be exchanged if:

• The wrong item was delivered.
• The product arrived damaged.
• The product differs from your order.

The product must:

• Be unused and unopened.
• Be returned in original packaging.
• Include all labels and invoices.

3. Refund Policy

Refunds are only applicable if:

• The ordered product is unavailable.
• A replacement cannot be provided.
• The order is canceled by Bio Lega.

Approved refunds are processed within 7-10 business days.

4. Non-Returnable Items

• Opened or used products.
• Products damaged due to misuse.
• Products purchased during sale or promotion.
• Products returned without approval.

5. Order Cancellation

Orders may be canceled before dispatch. Once shipped, cancellation requests may not be accepted.

6. Damaged or Incorrect Orders

Please send:

• Order number
• Product photographs
• Package photographs
• Description of the issue

7. Contact Us